Privacy Policy
==============
Last updated: April 15, 2023
This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells You
about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the
Service, You agree to the collection and use of information in accordance with
this Privacy Policy.
Interpretation and Definitions
==============================
Interpretation
————–
The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
———–
For the purposes of this Privacy Policy:
* Account means a unique account created for You to access our Service or
parts of our Service.
* Affiliate means an entity that controls, is controlled by or is under
common control with a party, where “control” means ownership of 50% or
more of the shares, equity interest or other securities entitled to vote
for election of directors or other managing authority.
* Application refers to HighIQ CRM, the software program provided by the
Company.
* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to High i.Q., 1001 Bannock Street, Denver Colorado,
80204.
* Country refers to: Colorado, United States
* Device means any device that can access the Service such as a computer, a
cellphone or a digital tablet.
* Personal Data is any information that relates to an identified or
identifiable individual.
* Service refers to the Application.
* Service Provider means any natural or legal person who processes the data
on behalf of the Company. It refers to third-party companies or
individuals employed by the Company to facilitate the Service, to provide
the Service on behalf of the Company, to perform services related to the
Service or to assist the Company in analyzing how the Service is used.
* Third-party Social Media Service refers to any website or any social
network website through which a User can log in or create an account to
use the Service.
* Usage Data refers to data collected automatically, either generated by the
use of the Service or from the Service infrastructure itself (for example,
the duration of a page visit).
* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Collecting and Using Your Personal Data
=======================================
Types of Data Collected
———————–
Personal Data
~~~~~~~~~~~~~
While using Our Service, We may ask You to provide Us with certain personally
identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
* Email address
* First name and last name
* Phone number
* Address, State, Province, ZIP/Postal code, City
* Usage Data
Usage Data
~~~~~~~~~~
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our
Service that You visit, the time and date of Your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect
certain information automatically, including, but not limited to, the type of
mobile device You use, Your mobile device unique ID, the IP address of Your
mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our
Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The Company allows You to create an account and log in to use the Service
through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-
Party Social Media Service, We may collect Personal data that is already
associated with Your Third-Party Social Media Service’s account, such as Your
name, Your email address, Your activities or Your contact list associated with
that account.
You may also have the option of sharing additional information with the
Company through Your Third-Party Social Media Service’s account. If You choose
to provide such information and Personal Data, during registration or
otherwise, You are giving the Company permission to use, share, and store it
in a manner consistent with this Privacy Policy.
Information Collected while Using the Application
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
While using Our Application, in order to provide features of Our Application,
We may collect, with Your prior permission:
* Information regarding your location
* Information from your Device’s phone book (contacts list)
We use this information to provide features of Our Service, to improve and
customize Our Service. The information may be uploaded to the Company’s
servers and/or a Service Provider’s server or it may be simply stored on Your
device.
You can enable or disable access to this information at any time, through Your
Device settings.
Use of Your Personal Data
————————-
The Company may use Personal Data for the following purposes:
* To provide and maintain our Service , including to monitor the usage of
our Service.
* To manage Your Account: to manage Your registration as a user of the
Service. The Personal Data You provide can give You access to different
functionalities of the Service that are available to You as a registered
user.
* For the performance of a contract: the development, compliance and
undertaking of the purchase contract for the products, items or services
You have purchased or of any other contract with Us through the Service.
* To contact You: To contact You by email, telephone calls, SMS, or other
equivalent forms of electronic communication, such as a mobile
application’s push notifications regarding updates or informative
communications related to the functionalities, products or contracted
services, including the security updates, when necessary or reasonable for
their implementation.
* To provide You with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless You have opted
not to receive such information.
* To manage Your requests: To attend and manage Your requests to Us.
* To deliver targeted advertising to You : We may use Your information to
develop and display content and advertising (and work with third-party
vendors who do so) tailored to Your interests and/or location and to
measure its effectiveness.
* For business transfers: We may use Your information to evaluate or conduct
a merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of Our assets, whether as a going
concern or as part of bankruptcy, liquidation, or similar proceeding, in
which Personal Data held by Us about our Service users is among the assets
transferred.
* For other purposes : We may use Your information for other purposes, such
as data analysis, identifying usage trends, determining the effectiveness
of our promotional campaigns and to evaluate and improve our Service,
products, services, marketing and your experience.
We will not share Your personal information with any 3rd party, except when you have given us express consent to do so, in order to provide you the services, products or information you’ve requested.
*
Retention of Your Personal Data
——————————-
The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use Your
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of Our
Service, or We are legally obligated to retain this data for longer time
periods.
Transfer of Your Personal Data
——————————
Your information, including Personal Data, is processed at the Company’s
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of Your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such
information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data
is treated securely and in accordance with this Privacy Policy and no transfer
of Your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of Your data and
other personal information.
Delete Your Personal Data
————————-
You have the right to delete or request that We assist in deleting the
Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You
from within the Service.
You may update, amend, or delete Your information at any time by signing in to
Your Account, if you have one, and visiting the account settings section that
allows you to manage Your personal information. You may also contact Us to
request access to, correct, or delete any personal information that You have
provided to Us.
Please note, however, that We may need to retain certain information when we
have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
——————————–
Business Transactions
~~~~~~~~~~~~~~~~~~~~~
If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your Personal
Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
~~~~~~~~~~~~~~~
Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).
Other legal requirements
~~~~~~~~~~~~~~~~~~~~~~~~
The Company may disclose Your Personal Data in the good faith belief that such
action is necessary to:
* Comply with a legal obligation
* Protect and defend the rights or property of the Company
* Prevent or investigate possible wrongdoing in connection with the Service
* Protect the personal safety of Users of the Service or the public
* Protect against legal liability
Security of Your Personal Data
——————————
The security of Your Personal Data is important to Us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While We strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
============================================================
The Service Providers We use may have access to Your Personal Data. These
third-party vendors collect, store, use, process and transfer information
about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
———
We may use third-party Service providers to monitor and analyze the use of our
Service.
* Google Analytics
Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses the data collected to track and
monitor the use of our Service. This data is shared with other Google
services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You may opt-out of certain Google Analytics features through your mobile
device settings, such as your device advertising settings or by following
the instructions provided by Google in their Privacy Policy:
<https://policies.google.com/privacy>
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: <https://policies.google.com/privacy>
* Unity Analytics
Unity Analytics is provided by Unity Technologies.
Unity Analytics collects, stores, uses, processes, and transfers personal
information to provide, operate, and improve Unity Technologies services,
including personalized advertising services. For more information on what
type of information Unity Technologies collects, please visit their
Privacy Policy page: <https://unity3d.com/legal/privacy-policy>.
You can prevent Unity Analytics from using your information by opting-out.
To opt-out of Unity Analytics, please visit this page:
<https://unity3d.com/legal/privacy-policy>
You may opt-out of all personalized advertising by enabling privacy
features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out
of Ads Personalization (Android). See Your mobile device Help system for
more information.
* Facebook Pixel
Their Privacy Policy can be viewed at
<https://www.facebook.com/privacy/policy/>
Advertising
———–
We may use Service Providers to show advertisements to You to help support and
maintain Our Service.
* Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service.
Google’s use of the DoubleClick cookie enables it and its partners to
serve ads to our users based on their visit to our Service or other
websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based
advertising by visiting the Google Ads Settings web page:
<http://www.google.com/ads/preferences/>
Their Privacy Policy can be viewed at
<https://www.facebook.com/privacy/policy/>
Email Marketing
—————
We may use Your Personal Data to contact You with newsletters, marketing or
promotional materials and other information that may be of interest to You.
You may opt-out of receiving any, or all, of these communications from Us by
following the unsubscribe link or instructions provided in any email We send
or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
* Message Sender, and HighIQ CRM
Their Privacy Policy can be viewed at
<https://www.highiq.io/privacypolicy>
Payments
——–
We may provide paid products and/or services within the Service. In that case,
we may use third-party services for payment processing (e.g. payment
processors).
We will not store or collect Your payment card details. That information is
provided directly to Our third-party payment processors whose use of Your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.
* Stripe
Their Privacy Policy can be viewed at <https://stripe.com/us/privacy>
Behavioral Remarketing
———————-
The Company uses remarketing services to advertise to You after You accessed
or visited our Service. We and Our third-party vendors use cookies and non-
cookie technologies to help Us recognize Your Device and understand how You
use our Service so that We can improve our Service to reflect Your interests
and serve You advertisements that are likely to be of more interest to You.
These third-party vendors collect, store, use, process and transfer
information about Your activity on Our Service in accordance with their
Privacy Policies and to enable Us to:
* Measure and analyze traffic and browsing activity on Our Service
* Show advertisements for our products and/or services to You on third-party
websites or apps
* Measure and analyze the performance of Our advertising campaigns
Some of these third-party vendors may use non-cookie technologies that may not
be impacted by browser settings that block cookies. Your browser may not
permit You to block such technologies. You can use the following third-party
tools to decline the collection and use of information for the purpose of
serving You interest-based advertising:
* The NAI’s opt-out platform: <http://www.networkadvertising.org/choices/>
* The EDAA’s opt-out platform <http://www.youronlinechoices.com/>
* The DAA’s opt-out platform:
[http://optout.aboutads.info/?c=2&lang=EN](http://optout.aboutads.info/?c=2&lang=EN)
You may opt-out of all personalized advertising by enabling privacy features
on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads
Personalization (Android). See Your mobile device Help system for more
information.
We may share information, such as hashed email addresses (if available) or
other online identifiers collected on Our Service with these third-party
vendors. This allows Our third-party vendors to recognize and deliver You ads
across devices and browsers. To read more about the technologies used by these
third-party vendors and their cross-device capabilities please refer to the
Privacy Policy of each vendor listed below.
The third-party vendors We use are:
* Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise
the Google Display Network ads by visiting the Google Ads Settings page:
<http://www.google.com/settings/ads>
Google also recommends installing the Google Analytics Opt-out Browser
Add-on – <https://tools.google.com/dlpage/gaoptout> \- for your web
browser. Google Analytics Opt-out Browser Add-on provides visitors with
the ability to prevent their data from being collected and used by Google
Analytics.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: <https://policies.google.com/privacy>
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by
visiting this page: <https://www.facebook.com/help/516147308587266>
To opt-out from Facebook’s interest-based ads, follow these instructions
from Facebook: <https://www.facebook.com/help/568137493302217>
Facebook adheres to the Self-Regulatory Principles for Online Behavioural
Advertising established by the Digital Advertising Alliance. You can also
opt-out from Facebook and other participating companies through the
Digital Advertising Alliance in the USA
<http://www.aboutads.info/choices/>, the Digital Advertising Alliance of
Canada in Canada <http://youradchoices.ca/> or the European Interactive
Digital Advertising Alliance in Europe <http://www.youronlinechoices.eu/>,
or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit
Facebook’s Data Policy: <https://www.facebook.com/privacy/explanation>
* AdRoll
AdRoll remarketing service is provided by NextRoll, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising
Preferences web page:
[http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false](http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false)
or the Opt Out of Personalized Advertising web page:
<https://help.adroll.com/hc/en-us/articles/216599538-Opting-Out-of-
Personalized-Advertising>
If You are a California resident, please read the “Information For
California Residents Only” section in the Privacy Policy of NextRoll,
Inc.: <https://www.nextroll.com/privacy#service-13>
For more information on the privacy practices of AdRoll, please visit the
NextRoll, Inc. Privacy Policy web page: <https://www.nextroll.com/privacy>
* AppNexus
AppNexus remarketing service is provided by AppNexus Inc.
You can opt-out of AppNexus remarketing by visiting the Privacy & the
AppNexus Platform web page: <https://www.appnexus.com/platform-privacy-
policy>
For more information on the privacy practices of AppNexus, please visit
the AppNexus Platform Privacy Policy web page:
<https://www.appnexus.com/platform-privacy-policy>
Usage, Performance and Miscellaneous
————————————
We may use third-party Service Providers to provide better improvement of our
Service.
* Invisible reCAPTCHA
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated
by Google.
The reCAPTCHA service may collect information from You and from Your
Device for security purposes.
The information gathered by reCAPTCHA is held in accordance with the
Privacy Policy of Google:
<https://www.google.com/intl/en/policies/privacy/>
* Mouseflow
Mouseflow is a session replay and heatmap tool that shows how visitors
click, move, scroll, browse, and pay attention on websites. The service is
operated by ApS.
Mouseflow service may collect information from Your device.
The information gathered by Mouseflow is held in accordance with its
Privacy Policy: <https://mouseflow.com/privacy/>
Children’s Privacy
==================
Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided
Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification
of parental consent, We take steps to remove that information from Our
servers.
If We need to rely on consent as a legal basis for processing Your information
and Your country requires consent from a parent, We may require Your parent’s
consent before We collect and use that information.
Links to Other Websites
=======================
Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third party’s
site. We strongly advise You to review the Privacy Policy of every site You
visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Changes to this Privacy Policy
==============================
We may update Our Privacy Policy from time to time. We will notify You of any
changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior
to the change becoming effective and update the “Last updated” date at the top
of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
Contact Us
==========
If you have any questions about this Privacy Policy, You can contact us:
* By visiting this page on our website: <https://highiq.io/support/>
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