Privacy Policy

Last Updated: [12-16-2025]

High i.Q., LLC. ("we," "us," or "our") operates the High i.Q. CRM, AdPick, and ViralPick platforms (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

Name, email address, and password
Business name and industry
Payment and billing information

AdPick Campaign Information:

Campaign names, ad copy (headlines and body text)
Campaign images and creative assets
Target audience preferences (interests, locations, demographics)
Budget and scheduling preferences
Lead form configurations

ViralPick Content Persona Information:

Business identity and unique selling points
Brand values and tone preferences
Communication style and emoji usage preferences
Content themes and types
Target audience characteristics (pain points, desires)
Posting frequency and engagement goals
Service locations and local content preferences
Hashtag and call-to-action strategies
Image style preferences (learned from your feedback)

Voice Interaction Data:

Audio recordings during AI-assisted interviews (Addy for AdPick, Vira for ViralPick)
Transcripts of voice conversations
Creative preferences and campaign parameters captured through voice

User-Generated Content:

AI-generated social media posts and images
Custom content edits and remix instructions
Scheduled and published content

1.2 Information from Facebook/Meta

When you connect your Facebook account, we collect:

Account & Business Data:

Business Manager IDs and names
Ad Account IDs and names
Facebook Page IDs, names, and access tokens
User profile information (name, profile picture)

Campaign & Advertising Data:

Campaign performance metrics (impressions, reach, clicks, conversions)
Lead form submissions and lead data (names, emails, phone numbers, custom form responses)
Ad creative performance data
Audience insights and targeting data

Page & Content Data:

Facebook Page information for content posting
Post engagement metrics (likes, comments, shares, reach)
Scheduled and published post status

1.3 Information Collected Automatically

Usage Data:

Pages visited, features used, and actions taken
Campaign creation and editing patterns
Content generation preferences and history
Scheduling and approval workflows

Device & Technical Data:

IP address, browser type, and operating system
Device identifiers and screen resolution
Referring URLs and session duration

Log Data:

Error logs and system diagnostics
API call logs and performance metrics

2. How We Use Your Information

2.1 Core Service Delivery

AdPick (Paid Advertising):

Create, manage, and optimize Facebook ad campaigns
Generate AI-powered ad copy, headlines, and images based on your preferences
Configure audience targeting using Facebook's Marketing API
Process lead form submissions and import leads to your CRM
Track campaign performance and provide analytics
Pause, resume, or modify campaigns based on your instructions

ViralPick (Organic Content):

Conduct AI voice interviews to build your content persona
Generate AI-powered social media posts tailored to your brand voice
Create multi-format images (1:1, 4:5, 9:16) optimized for different platforms
Schedule and auto-post content to connected Facebook Pages
Learn and apply your image style preferences over time
Generate localized content featuring your service areas
Remix and refine content based on your instructions

CRM Integration:

Import Facebook leads as contacts in connected CRM systems
Assign leads to appropriate team members and campaigns
Track lead status and import history
Process wallet-based billing for content generation

2.2 Service Improvement

Analyze usage patterns to improve AI model accuracy and relevance
Train and refine content generation algorithms using aggregated, de-identified data
Develop new features based on user behavior and feedback
Optimize platform performance and user experience
Conduct research and analytics to enhance our Services

2.3 Communication

Send service notifications and updates
Provide customer support and respond to inquiries
Deliver feature announcements and product updates
Send billing and transaction confirmations

2.4 Legal & Safety

Comply with legal obligations and law enforcement requests
Enforce our Terms of Service and acceptable use policies
Detect, prevent, and address fraud, abuse, and security threats
Protect the rights, property, and safety of users and the public

3. How We Share Your Information

3.1 With Your Consent

We may share your information when you explicitly authorize us to do so.

3.2 Service Providers

We share information with trusted third parties who assist in operating our Services:

Cloud hosting providers (data storage and processing)
AI service providers (content and image generation)
Payment processors (billing and subscription management)
Analytics providers (usage insights and performance monitoring)

3.3 Facebook/Meta Integration

To provide our core functionality, we share data with Facebook/Meta:

Campaign configurations, ad creatives, and targeting parameters
Social media content and scheduled posts
Page management requests and post publishing
Lead form configurations and webhook subscriptions

3.4 CRM Integration

When you enable CRM integration, we share:

Lead data (names, contact information, form responses)
Campaign attribution information
Lead source and timestamp data

3.5 Aggregated & De-identified Data

We may share aggregated or de-identified information that cannot reasonably identify you for:

Industry benchmarking and research
AI model training and improvement
Marketing and promotional purposes
Academic and research collaborations

3.6 Legal Requirements

We may disclose your information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to:

Comply with applicable laws and regulations
Respond to legal process or government investigations
Protect our rights, privacy, safety, or property
Enforce our agreements and policies

3.7 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and your choices regarding your information.

4. Data Retention

We retain your information for as long as:

Your account remains active
Necessary to provide our Services
Required by legal, tax, or regulatory obligations
Needed for legitimate business purposes (e.g., dispute resolution, fraud prevention)

When you delete your account, we will delete or de-identify your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

Content & Campaign Data: Campaign data, generated content, and performance metrics are retained for the life of your account and for up to 2 years after account deletion for analytics and improvement purposes (in de-identified form).

Voice & Transcript Data: Voice recordings are processed in real-time and not stored. Transcripts are retained with your content persona data.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
Secure Token Storage: Facebook tokens stored in encrypted vault with access controls
Access Controls: Role-based access and multi-factor authentication for sensitive operations
Regular Audits: Security assessments and vulnerability testing
Incident Response: Documented procedures for data breach detection and response

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal retention requirements.

Portability: Request your data in a structured, machine-readable format.

Opt-Out: Opt out of marketing communications at any time.

Revocation: Disconnect your Facebook account and revoke our access at any time through:

Our Settings page within the app
Facebook's Business Integrations settings (Settings > Security > Apps and Websites)

To exercise these rights, contact us at privacy@highiq.io.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: What personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

8. International Data Transfers

Our Services are operated in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We implement appropriate safeguards for international data transfers, including standard contractual clauses and other lawful transfer mechanisms.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Third-Party Links & Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy with a new "Last Updated" date
Sending you an email notification (for material changes)
Displaying a notice within our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

High i.Q., LLC.
PO Box 607,
Colorado Springs, CO 80901

Email: legal@highiq.io
AdPick/ViralPick Website: https://adpick.app
High i.Q. Website: https://adpick.app

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To request data deletion, please contact us at legal@highiq.io