Legal intake
Intake that answers every call — and dispositions it correctly.
Personal-injury intake runs on speed and consistency. HighIQ's AI handles the intake call, applies your firm's rejection criteria, and writes the outcome straight into LeadDocket.
- every call answered
- 24/7every call answered
- same criteria on every screen
- Consistentsame criteria on every screen
- LeadDocket writeback
- InstantLeadDocket writeback
Where it hurts
The pains this removes
Missed intake calls are lost cases
The agents answer and call back instantly, at any hour, with no queue.
Inconsistent screening
Rejection criteria — has-attorney, at-fault, no-injury, statute — are applied the same way on every call.
Manual case notes
Summaries, recordings, tasks and status changes are written back automatically.
Use cases
What teams point the agents at first
After-hours intake
Most injury calls come in outside business hours and go to whoever picks up. The intake agent answers immediately, captures the facts of the matter, and has the file waiting in LeadDocket before your staff logs in.
Consistent rejection screening
Has-attorney, at-fault, no-injury and statute checks are applied identically on every call — no tired 4pm screen that lets a bad case through or turns a good one away. Each rejection reason is its own disposition with a logged explanation.
Statute-urgency triage
Matters approaching a filing deadline get flagged and escalated instead of sitting in a queue. Urgent callers can be warm-transferred to intake staff on the spot.
Referral-out handling
Cases outside your practice area or jurisdiction still deserve a clean handoff. The agent explains the situation, captures consent, and dispositions the matter for referral so the relationship — and the fee — isn't lost.
Hear the difference
A 1am intake call, screened the same as any other
Sample of an after-hours intake call. Draft script — your intake agent runs your firm's script and criteria.
HighIQ AI
Thanks for calling — this is the intake line. I can take your information right now. Can you tell me what happened?
Caller
I got rear-ended on the highway about two hours ago. I'm at the hospital.
HighIQ AI
I'm sorry — I'm glad you're getting looked at. Were you treated tonight, or are you still waiting?
Caller
Still waiting. They said neck and back X-rays.
HighIQ AI
Understood. Was a police report taken at the scene, and was the other driver cited?
Caller
Yeah, there's a report. They said he was following too close.
HighIQ AI
And have you spoken with any other attorney or signed anything about this accident?
Caller
No, nothing. You're the first call I made.
HighIQ AI
Good. I have everything I need to open your file tonight, and an attorney will call you first thing in the morning. Is this the best number to reach you?
Workflow
What the agents actually do
- 01Inbound or new inquiry; the intake agent picks up or calls within seconds.
- 02Runs the intake script and captures the facts of the matter.
- 03Screens against your rejection criteria: has-attorney, at-fault, no-injury, statute and firm-specific rules.
- 04Warm-transfers qualified matters to intake staff.
- 05Fires the disposition: CRM note, task assignment rotation, sub-status advance or terminal status with reason.
Integrations
Two-way sync with your system of record
FAQ
Questions we get
Can we define our own rejection reasons?
Yes. Custom dispositions carry a label, a key and a plain-language description of when the AI should pick it, which is fed to the model verbatim.
Does it stop contacting a rejected lead?
Each disposition can pause the AI — all agents or specific ones — and set the landing pipeline stage.
Does it handle after-hours calls?
Yes. Intake runs 24/7 with unlimited concurrent conversations, so nights, weekends and call spikes are answered instead of going to voicemail.
How much does HighIQ cost?
The Team plan is $2,000 per month and includes 10 licenses on a 6-month agreement, with additional licenses at $200 per month. Month to month is $2,500. Voice, SMS and email usage is billed as used. You can create a free account with no credit card.
How long does setup take?
Most teams are live in days, not months. With white glove onboarding ($2,000 one time) we handle CRM integration, up to three AI agent build-outs, lead routing and phone setup, compliance and A2P submission, then run your first campaign with you on launch day.
Does this replace my ISA?
It replaces the dialing, the first-touch calls and the follow-up that never happens — the work an ISA can't do at 2,160 calls a day. Teams that keep human ISAs move them onto live, qualified conversations the AI warm-transfers over instead of cold lists.
Is it compliant?
Yes. We guide A2P 10DLC registration and brand/campaign submission during onboarding, respect opt-outs as a terminal disposition that pauses the AI, and the optional Litigator & DNC Guard ($0.004 per record) scrubs against the national DNC list and major litigator databases on a schedule. Calls are recorded and transcribed with your disclosure language in the script.
What are the contract terms?
Pick a 6-month agreement for the lower rate, or run month to month at the higher rate. There is no charge to create an account and no credit card required to start.