Mortgage
Every inquiry called in seconds. Every one of them followed up.
Rate-shoppers move fast and go cold faster. HighIQ's agents call the moment an inquiry lands, keep the conversation alive across SMS and email, and transfer live borrowers to your loan officers.
- to first call
- <60sto first call
- borrowers talk to whoever answers first
- 24/7borrowers talk to whoever answers first
- concurrent conversations
- Unlimitedconcurrent conversations
Where it hurts
The pains this removes
First call wins
Borrowers talk to whoever answers first. The agents answer first, every time, all day.
Long decision cycles
Most inquiries aren't ready today. Long-term nurture keeps context and re-engages when they are.
Officers buried in dialing
Your people should be talking to qualified borrowers, not dialing lists.
Use cases
What teams point the agents at first
Pre-approval chase
Inquiries that never finished the application get called and texted until they either start it or tell you why they won't. Anyone ready to talk numbers is warm-transferred to a loan officer on the spot.
Document collection nudges
Files stall on missing pay stubs and bank statements. A scheduled agent calls and texts the borrower on a cadence, confirms what's outstanding, and logs each response so your processor sees status without chasing.
Rate-watch nurture
Old inquiries stay warm for months. When pricing moves, the agent reaches out with a reason to talk — "rates moved, want updated numbers?" — and books the callback with the officer who owns the file.
Realtor-partner co-marketing
Agent partners are a pipeline you can work like leads. Scheduled check-ins ask about their active buyers, offer to pre-qualify them, and route interested agents straight to your partner manager.
Hear the difference
A rate inquiry, answered before the competition dials
Sample of a new-inquiry call. Draft script — your agents are configured to your scripts and criteria.
HighIQ AI
Hi Marcus, this is Riley with Summit Lending — you just requested rates on our site. Caught you at an okay time?
Marcus
Yeah, that was fast. I literally just filled that out.
HighIQ AI
That's the idea. Are you buying or looking at a refinance?
Marcus
Buying. We're maybe 60 days out, still looking.
HighIQ AI
Perfect timing to get pre-approved so your offers get taken seriously. Do you already have a lender or agent involved?
Marcus
No lender yet. We have an agent.
HighIQ AI
Then let's get you a real number instead of a website estimate. I can put Dana, one of our loan officers, on with you right now — takes about ten minutes. Want me to connect you?
Marcus
Sure, go ahead.
Workflow
What the agents actually do
- 01Inquiry arrives; the voice agent calls within seconds.
- 02Qualifies intent and timing, answers common questions.
- 03Books an appointment or warm-transfers the live call to a loan officer.
- 04Logs the call summary, recording, notes, tags and stage change in your CRM.
- 05Long-term nurture continues by SMS and email until they're ready.
Integrations
Two-way sync with your system of record
Proof
Results from teams running it
Cross-vertical proof
“By far the most advanced, most amazing one I’ve seen in terms of how it’s built out.”
Blake Sloan, Sloan Realty Group — Myrtle Beach, SC. This is a real estate client running the same voice, SMS and email agents mortgage teams use. We don’t have a published mortgage client story yet, and we won’t invent one.
FAQ
Questions we get
Can the agents pre-qualify?
The agents qualify on the criteria you configure and disposition each call accordingly, including custom dispositions specific to your shop.
What happens on a no-answer?
Re-attempt cadence plus SMS and email follow-up, then long-term nurture — nothing is dropped.
Can it chase documents?
Yes. Document-collection campaigns call and text borrowers on a cadence until the missing items land, and every attempt and response is written back to your CRM.
How much does HighIQ cost?
The Team plan is $2,000 per month and includes 10 licenses on a 6-month agreement, with additional licenses at $200 per month. Month to month is $2,500. Voice, SMS and email usage is billed as used. You can create a free account with no credit card.
How long does setup take?
Most teams are live in days, not months. With white glove onboarding ($2,000 one time) we handle CRM integration, up to three AI agent build-outs, lead routing and phone setup, compliance and A2P submission, then run your first campaign with you on launch day.
Does this replace my ISA?
It replaces the dialing, the first-touch calls and the follow-up that never happens — the work an ISA can't do at 2,160 calls a day. Teams that keep human ISAs move them onto live, qualified conversations the AI warm-transfers over instead of cold lists.
Is it compliant?
Yes. We guide A2P 10DLC registration and brand/campaign submission during onboarding, respect opt-outs as a terminal disposition that pauses the AI, and the optional Litigator & DNC Guard ($0.004 per record) scrubs against the national DNC list and major litigator databases on a schedule. Calls are recorded and transcribed with your disclosure language in the script.
What are the contract terms?
Pick a 6-month agreement for the lower rate, or run month to month at the higher rate. There is no charge to create an account and no credit card required to start.