Privacy Policy

How we collect and use Your Data.

My Story

Privacy Policy  



Last updated: April 15, 2023


This Privacy Policy describes Our policies and procedures on the collection,

use and disclosure of Your information when You use the Service and tells You

about Your privacy rights and how the law protects You.


We use Your Personal data to provide and improve the Service. By using the

Service, You agree to the collection and use of information in accordance with

this Privacy Policy.


Interpretation and Definitions  






The words of which the initial letter is capitalized have meanings defined

under the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in plural.





For the purposes of this Privacy Policy:


  * Account means a unique account created for You to access our Service or

    parts of our Service.


  * Affiliate means an entity that controls, is controlled by or is under

    common control with a party, where “control” means ownership of 50% or

    more of the shares, equity interest or other securities entitled to vote

    for election of directors or other managing authority.


  * Application refers to HighIQ CRM, the software program provided by the



  * Company (referred to as either “the Company”, “We”, “Us” or “Our” in this

    Agreement) refers to High i.Q., 1001 Bannock Street, Denver Colorado,



  * Country refers to: Colorado, United States


  * Device means any device that can access the Service such as a computer, a

    cellphone or a digital tablet.


  * Personal Data is any information that relates to an identified or

    identifiable individual.


  * Service refers to the Application.


  * Service Provider means any natural or legal person who processes the data

    on behalf of the Company. It refers to third-party companies or

    individuals employed by the Company to facilitate the Service, to provide

    the Service on behalf of the Company, to perform services related to the

    Service or to assist the Company in analyzing how the Service is used.


  * Third-party Social Media Service refers to any website or any social

    network website through which a User can log in or create an account to

    use the Service.


  * Usage Data refers to data collected automatically, either generated by the

    use of the Service or from the Service infrastructure itself (for example,

    the duration of a page visit).


  * You means the individual accessing or using the Service, or the company,

    or other legal entity on behalf of which such individual is accessing or

    using the Service, as applicable.



Collecting and Using Your Personal Data  



Types of Data Collected  



Personal Data  



While using Our Service, We may ask You to provide Us with certain personally

identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to:


  * Email address


  * First name and last name


  * Phone number


  * Address, State, Province, ZIP/Postal code, City


  * Usage Data



Usage Data  



Usage Data is collected automatically when using the Service.


Usage Data may include information such as Your Device’s Internet Protocol

address (e.g. IP address), browser type, browser version, the pages of our

Service that You visit, the time and date of Your visit, the time spent on

those pages, unique device identifiers and other diagnostic data.


When You access the Service by or through a mobile device, We may collect

certain information automatically, including, but not limited to, the type of

mobile device You use, Your mobile device unique ID, the IP address of Your

mobile device, Your mobile operating system, the type of mobile Internet

browser You use, unique device identifiers and other diagnostic data.


We may also collect information that Your browser sends whenever You visit our

Service or when You access the Service by or through a mobile device.


Information from Third-Party Social Media Services  



The Company allows You to create an account and log in to use the Service

through the following Third-party Social Media Services:


  * Google

  * Facebook

  * Twitter

  * LinkedIn


If You decide to register through or otherwise grant us access to a Third-

Party Social Media Service, We may collect Personal data that is already

associated with Your Third-Party Social Media Service’s account, such as Your

name, Your email address, Your activities or Your contact list associated with

that account.


You may also have the option of sharing additional information with the

Company through Your Third-Party Social Media Service’s account. If You choose

to provide such information and Personal Data, during registration or

otherwise, You are giving the Company permission to use, share, and store it

in a manner consistent with this Privacy Policy.


Information Collected while Using the Application  



While using Our Application, in order to provide features of Our Application,

We may collect, with Your prior permission:


  * Information regarding your location

  * Information from your Device’s phone book (contacts list)


We use this information to provide features of Our Service, to improve and

customize Our Service. The information may be uploaded to the Company’s

servers and/or a Service Provider’s server or it may be simply stored on Your



You can enable or disable access to this information at any time, through Your

Device settings.


Use of Your Personal Data  



The Company may use Personal Data for the following purposes:


  * To provide and maintain our Service , including to monitor the usage of

    our Service.

  * To manage Your Account: to manage Your registration as a user of the

    Service. The Personal Data You provide can give You access to different

    functionalities of the Service that are available to You as a registered


  * For the performance of a contract: the development, compliance and

    undertaking of the purchase contract for the products, items or services

    You have purchased or of any other contract with Us through the Service.

  * To contact You: To contact You by email, telephone calls, SMS, or other

    equivalent forms of electronic communication, such as a mobile

    application’s push notifications regarding updates or informative

    communications related to the functionalities, products or contracted

    services, including the security updates, when necessary or reasonable for

    their implementation.

  * To provide You with news, special offers and general information about

    other goods, services and events which we offer that are similar to those

    that you have already purchased or enquired about unless You have opted

    not to receive such information.

  * To manage Your requests: To attend and manage Your requests to Us.

  * To deliver targeted advertising to You : We may use Your information to

    develop and display content and advertising (and work with third-party

    vendors who do so) tailored to Your interests and/or location and to

    measure its effectiveness.

  * For business transfers: We may use Your information to evaluate or conduct

    a merger, divestiture, restructuring, reorganization, dissolution, or

    other sale or transfer of some or all of Our assets, whether as a going

    concern or as part of bankruptcy, liquidation, or similar proceeding, in

    which Personal Data held by Us about our Service users is among the assets


  * For other purposes : We may use Your information for other purposes, such

    as data analysis, identifying usage trends, determining the effectiveness

    of our promotional campaigns and to evaluate and improve our Service,

    products, services, marketing and your experience.


We may share Your personal information in the following situations:


  * With Service Providers: We may share Your personal information with

    Service Providers to monitor and analyze the use of our Service, to show

    advertisements to You to help support and maintain Our Service, to

    advertise on third party websites to You after You visited our Service,

    for payment processing, to contact You.

  * For business transfers: We may share or transfer Your personal information

    in connection with, or during negotiations of, any merger, sale of Company

    assets, financing, or acquisition of all or a portion of Our business to

    another company.

  * With Affiliates: We may share Your information with Our affiliates, in

    which case we will require those affiliates to honor this Privacy Policy.

    Affiliates include Our parent company and any other subsidiaries, joint

    venture partners or other companies that We control or that are under

    common control with Us.

  * With business partners: We may share Your information with Our business

    partners to offer You certain products, services or promotions.

  * With other users: when You share personal information or otherwise

    interact in the public areas with other users, such information may be

    viewed by all users and may be publicly distributed outside. If You

    interact with other users or register through a Third-Party Social Media

    Service, Your contacts on the Third-Party Social Media Service may see

    Your name, profile, pictures and description of Your activity. Similarly,

    other users will be able to view descriptions of Your activity,

    communicate with You and view Your profile.

  * With Your consent : We may disclose Your personal information for any

    other purpose with Your consent.


Retention of Your Personal Data  



The Company will retain Your Personal Data only for as long as is necessary

for the purposes set out in this Privacy Policy. We will retain and use Your

Personal Data to the extent necessary to comply with our legal obligations

(for example, if we are required to retain your data to comply with applicable

laws), resolve disputes, and enforce our legal agreements and policies.


The Company will also retain Usage Data for internal analysis purposes. Usage

Data is generally retained for a shorter period of time, except when this data

is used to strengthen the security or to improve the functionality of Our

Service, or We are legally obligated to retain this data for longer time



Transfer of Your Personal Data  



Your information, including Personal Data, is processed at the Company’s

operating offices and in any other places where the parties involved in the

processing are located. It means that this information may be transferred to —

and maintained on — computers located outside of Your state, province, country

or other governmental jurisdiction where the data protection laws may differ

than those from Your jurisdiction.


Your consent to this Privacy Policy followed by Your submission of such

information represents Your agreement to that transfer.


The Company will take all steps reasonably necessary to ensure that Your data

is treated securely and in accordance with this Privacy Policy and no transfer

of Your Personal Data will take place to an organization or a country unless

there are adequate controls in place including the security of Your data and

other personal information.


Delete Your Personal Data  



You have the right to delete or request that We assist in deleting the

Personal Data that We have collected about You.


Our Service may give You the ability to delete certain information about You

from within the Service.


You may update, amend, or delete Your information at any time by signing in to

Your Account, if you have one, and visiting the account settings section that

allows you to manage Your personal information. You may also contact Us to

request access to, correct, or delete any personal information that You have

provided to Us.


Please note, however, that We may need to retain certain information when we

have a legal obligation or lawful basis to do so.


Disclosure of Your Personal Data  



Business Transactions  



If the Company is involved in a merger, acquisition or asset sale, Your

Personal Data may be transferred. We will provide notice before Your Personal

Data is transferred and becomes subject to a different Privacy Policy.


Law enforcement  



Under certain circumstances, the Company may be required to disclose Your

Personal Data if required to do so by law or in response to valid requests by

public authorities (e.g. a court or a government agency).


Other legal requirements  



The Company may disclose Your Personal Data in the good faith belief that such

action is necessary to:


  * Comply with a legal obligation

  * Protect and defend the rights or property of the Company

  * Prevent or investigate possible wrongdoing in connection with the Service

  * Protect the personal safety of Users of the Service or the public

  * Protect against legal liability


Security of Your Personal Data  



The security of Your Personal Data is important to Us, but remember that no

method of transmission over the Internet, or method of electronic storage is

100% secure. While We strive to use commercially acceptable means to protect

Your Personal Data, We cannot guarantee its absolute security.


Detailed Information on the Processing of Your Personal Data  



The Service Providers We use may have access to Your Personal Data. These

third-party vendors collect, store, use, process and transfer information

about Your activity on Our Service in accordance with their Privacy Policies.





We may use third-party Service providers to monitor and analyze the use of our



  * Google Analytics


    Google Analytics is a web analytics service offered by Google that tracks

    and reports website traffic. Google uses the data collected to track and

    monitor the use of our Service. This data is shared with other Google

    services. Google may use the collected data to contextualize and

    personalize the ads of its own advertising network.


    You may opt-out of certain Google Analytics features through your mobile

    device settings, such as your device advertising settings or by following

    the instructions provided by Google in their Privacy Policy:



    For more information on the privacy practices of Google, please visit the

    Google Privacy & Terms web page: <https://policies.google.com/privacy>


  * Unity Analytics


    Unity Analytics is provided by Unity Technologies.


    Unity Analytics collects, stores, uses, processes, and transfers personal

    information to provide, operate, and improve Unity Technologies services,

    including personalized advertising services. For more information on what

    type of information Unity Technologies collects, please visit their

    Privacy Policy page: <https://unity3d.com/legal/privacy-policy>.


    You can prevent Unity Analytics from using your information by opting-out.

    To opt-out of Unity Analytics, please visit this page:



    You may opt-out of all personalized advertising by enabling privacy

    features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out

    of Ads Personalization (Android). See Your mobile device Help system for

    more information.


  * Facebook Pixel


    Their Privacy Policy can be viewed at






We may use Service Providers to show advertisements to You to help support and

maintain Our Service.


  * Google AdSense & DoubleClick Cookie


    Google, as a third party vendor, uses cookies to serve ads on our Service.

    Google’s use of the DoubleClick cookie enables it and its partners to

    serve ads to our users based on their visit to our Service or other

    websites on the Internet.


    You may opt out of the use of the DoubleClick Cookie for interest-based

    advertising by visiting the Google Ads Settings web page:



  * Facebook


    Their Privacy Policy can be viewed at



Email Marketing  



We may use Your Personal Data to contact You with newsletters, marketing or

promotional materials and other information that may be of interest to You.

You may opt-out of receiving any, or all, of these communications from Us by

following the unsubscribe link or instructions provided in any email We send

or by contacting Us.


We may use Email Marketing Service Providers to manage and send emails to You.


  * Message Sender, and HighIQ CRM


    Their Privacy Policy can be viewed at






We may provide paid products and/or services within the Service. In that case,

we may use third-party services for payment processing (e.g. payment



We will not store or collect Your payment card details. That information is

provided directly to Our third-party payment processors whose use of Your

personal information is governed by their Privacy Policy. These payment

processors adhere to the standards set by PCI-DSS as managed by the PCI

Security Standards Council, which is a joint effort of brands like Visa,

Mastercard, American Express and Discover. PCI-DSS requirements help ensure

the secure handling of payment information.


  * Stripe


    Their Privacy Policy can be viewed at <https://stripe.com/us/privacy>


Behavioral Remarketing  



The Company uses remarketing services to advertise to You after You accessed

or visited our Service. We and Our third-party vendors use cookies and non-

cookie technologies to help Us recognize Your Device and understand how You

use our Service so that We can improve our Service to reflect Your interests

and serve You advertisements that are likely to be of more interest to You.


These third-party vendors collect, store, use, process and transfer

information about Your activity on Our Service in accordance with their

Privacy Policies and to enable Us to:


  * Measure and analyze traffic and browsing activity on Our Service

  * Show advertisements for our products and/or services to You on third-party

    websites or apps

  * Measure and analyze the performance of Our advertising campaigns


Some of these third-party vendors may use non-cookie technologies that may not

be impacted by browser settings that block cookies. Your browser may not

permit You to block such technologies. You can use the following third-party

tools to decline the collection and use of information for the purpose of

serving You interest-based advertising:


  * The NAI’s opt-out platform: <http://www.networkadvertising.org/choices/>

  * The EDAA’s opt-out platform <http://www.youronlinechoices.com/>

  * The DAA’s opt-out platform:



You may opt-out of all personalized advertising by enabling privacy features

on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads

Personalization (Android). See Your mobile device Help system for more



We may share information, such as hashed email addresses (if available) or

other online identifiers collected on Our Service with these third-party

vendors. This allows Our third-party vendors to recognize and deliver You ads

across devices and browsers. To read more about the technologies used by these

third-party vendors and their cross-device capabilities please refer to the

Privacy Policy of each vendor listed below.


The third-party vendors We use are:


  * Google Ads (AdWords)


    Google Ads (AdWords) remarketing service is provided by Google Inc.


    You can opt-out of Google Analytics for Display Advertising and customise

    the Google Display Network ads by visiting the Google Ads Settings page:



    Google also recommends installing the Google Analytics Opt-out Browser

    Add-on – <https://tools.google.com/dlpage/gaoptout> \- for your web

    browser. Google Analytics Opt-out Browser Add-on provides visitors with

    the ability to prevent their data from being collected and used by Google



    For more information on the privacy practices of Google, please visit the

    Google Privacy & Terms web page: <https://policies.google.com/privacy>


  * Facebook


    Facebook remarketing service is provided by Facebook Inc.


    You can learn more about interest-based advertising from Facebook by

    visiting this page: <https://www.facebook.com/help/516147308587266>


    To opt-out from Facebook’s interest-based ads, follow these instructions

    from Facebook: <https://www.facebook.com/help/568137493302217>


    Facebook adheres to the Self-Regulatory Principles for Online Behavioural

    Advertising established by the Digital Advertising Alliance. You can also

    opt-out from Facebook and other participating companies through the

    Digital Advertising Alliance in the USA

    <http://www.aboutads.info/choices/>, the Digital Advertising Alliance of

    Canada in Canada <http://youradchoices.ca/> or the European Interactive

    Digital Advertising Alliance in Europe <http://www.youronlinechoices.eu/>,

    or opt-out using your mobile device settings.


    For more information on the privacy practices of Facebook, please visit

    Facebook’s Data Policy: <https://www.facebook.com/privacy/explanation>


  * AdRoll


    AdRoll remarketing service is provided by NextRoll, Inc.


    You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising

    Preferences web page:


    or the Opt Out of Personalized Advertising web page:




    If You are a California resident, please read the “Information For

    California Residents Only” section in the Privacy Policy of NextRoll,

    Inc.: <https://www.nextroll.com/privacy#service-13>


    For more information on the privacy practices of AdRoll, please visit the

    NextRoll, Inc. Privacy Policy web page: <https://www.nextroll.com/privacy>


  * AppNexus


    AppNexus remarketing service is provided by AppNexus Inc.


    You can opt-out of AppNexus remarketing by visiting the Privacy & the

    AppNexus Platform web page: <https://www.appnexus.com/platform-privacy-



    For more information on the privacy practices of AppNexus, please visit

    the AppNexus Platform Privacy Policy web page:



Usage, Performance and Miscellaneous  



We may use third-party Service Providers to provide better improvement of our



  * Invisible reCAPTCHA


    We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated

    by Google.


    The reCAPTCHA service may collect information from You and from Your

    Device for security purposes.


    The information gathered by reCAPTCHA is held in accordance with the

    Privacy Policy of Google:



  * Mouseflow


    Mouseflow is a session replay and heatmap tool that shows how visitors

    click, move, scroll, browse, and pay attention on websites. The service is

    operated by ApS.


    Mouseflow service may collect information from Your device.


    The information gathered by Mouseflow is held in accordance with its

    Privacy Policy: <https://mouseflow.com/privacy/>


Children’s Privacy  



Our Service does not address anyone under the age of 13. We do not knowingly

collect personally identifiable information from anyone under the age of 13.

If You are a parent or guardian and You are aware that Your child has provided

Us with Personal Data, please contact Us. If We become aware that We have

collected Personal Data from anyone under the age of 13 without verification

of parental consent, We take steps to remove that information from Our



If We need to rely on consent as a legal basis for processing Your information

and Your country requires consent from a parent, We may require Your parent’s

consent before We collect and use that information.


Links to Other Websites  



Our Service may contain links to other websites that are not operated by Us.

If You click on a third party link, You will be directed to that third party’s

site. We strongly advise You to review the Privacy Policy of every site You



We have no control over and assume no responsibility for the content, privacy

policies or practices of any third party sites or services.


Changes to this Privacy Policy  



We may update Our Privacy Policy from time to time. We will notify You of any

changes by posting the new Privacy Policy on this page.


We will let You know via email and/or a prominent notice on Our Service, prior

to the change becoming effective and update the “Last updated” date at the top

of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this



Contact Us  



If you have any questions about this Privacy Policy, You can contact us:


  * By visiting this page on our website: <https://highiq.io/support/>


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